You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original form of payment) at a less shipping cost. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for return shipping to Bioray. If it is BIORAY®’s error, we will issue a return label for the item being returned.